Communications (Dispatch)

About

The Communications Division serves as a support entity for the Lynn Haven Police Department. The Communications Division's Dispatch Center is the Public Safety Answering Point (PSAP) for the City of Lynn Haven. As the PSAP, the Communications Division has the responsibility to staff and answer, on a 24/7 basis, the telephones upon which calls for service are received. This includes non-emergency and 911 emergency calls.

Call Handling

The Communications Division handles only police related calls for the City. When a 911 call for the Lynn Haven Fire Department or Emergency Medical Services (EMS) is received, the caller is connected with the Bay County Emergency Operations Center. All Communication Officers are highly trained and certified by the Florida Department of Law Enforcement. They are also required to complete ongoing monthly training to ensure the best practices and standards are given. 

System Use

The Communications Division utilizes a Computer Aided Dispatch (CAD) system, as well as the National Crime Information System (NCIC) and Florida Crime Information System (FCIC). The Communications Center handles approximately 30,000 calls for service each year.